Refund policy

30-day returns

Request a return within 30 days of receiving your order by emailing support@annaselection.com. Include your order number, proof of purchase and the reason for your request. For an incorrect or damaged item, include clear photos.

Item condition

Items must be unworn, unwashed and unused, with their original tags and packaging. Items altered, washed, worn or damaged after delivery may not qualify for a change-of-mind return.

How to return an item

Contact us before sending a parcel. Our team will review your request and provide return instructions and the correct return address. Please use the address provided for your request.

Return shipping and fees

For a change-of-mind return, you pay the return shipping charge set by your chosen carrier. If we confirm that an item arrived damaged or that we sent an incorrect item, ANNASELECTION covers the return shipping for that issue. We do not charge a restocking fee.

Exceptions

Personalised or made-to-order goods, gift cards and hygiene-sensitive goods may be excluded from change-of-mind returns when this is disclosed before purchase. Any item explicitly marked final sale before purchase may also be excluded. These exceptions do not limit remedies for faulty or incorrect items or any rights provided by applicable law. A discounted price alone does not make an item final sale.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit. Original shipping charges are not normally refunded for a change-of-mind return, unless agreed by us or required by applicable law.

Cancellations and exchanges

Contact us promptly if you wish to cancel or change an order. We can cancel an order before it is dispatched and refund the payment. Once dispatched, please follow the return process. For an exchange, email us first so we can confirm the available options.

Support

If an approved refund has not appeared, check with your payment provider and then contact support@annaselection.com. Customer care is available Monday–Friday, 9 AM–6 PM EST.